Frequently Asked Questions:
Q.) Where should we stay when vacationing in New Braunfels, and Canyon Lake?
A.) When choosing a suitable rental think about what you plan on doing while your here. While New Braunfels and Canyon Lake are only twenty minutes apart you may want to be in close proximity to Schlitterbahn, or if your bringing a boat you may want to be near a boat ramp at Canyon Lake. Our reservation specialist can help you find the perfect location for your group and desired location.
Q.) When should I make reservations?
A.) Book Early. In January and February, summer rental bookings begin – especially for waterfront properties. Many regular vacationers book a year in advance, so take that into consideration when making your summer vacation plans. It’s never too early to start looking. It happens every year, people call at the last minute to reserve a home thinking they will get a great deal when in reality the earlier and return guest usually get the better deals.
Q.) When should I go on vacation?
A.) While this is ultimately up to you, consider off-peak vacations. The most popular vacation months are typically July and August, so naturally booking a vacation rental during these months will be more expensive. If you plan a trip for late May or early June, you can avoid most of the peak-season fees. And if you can wait until after Labor Day, you’ve got the chance to save more on your rental.
Q.) What about availability, people, plans, amenities?
A.) Ask Questions. Whether booking a property that you’ll stay in for two days or two weeks, you want to make sure that you’ll have all the amenities you want and need available to you. And the only way you’ll know is if you ask. More is better in this case, and we will be happy to provide information and photos to anyone considering our rental home.
Q.)Should I use a Travel Agent?
A.) Its up to you but we recommend you be your own planner. Using a booking agent can tack on a fee of up to 10% on top of the cost of a rental, so use websites like ours to do it yourself, quickly and easily.
Q.) Are there any additional fees other than the rental rate?
A.) Yes, the Hotel occupancy tax (HOT) and the cleaning/laundry fee. The State of Texas, Cities, and Counties requires us to collect a HOT tax for rentals that are less than a month. These entities use the revenue to advertise the areas as a tourist destination, to run the tourist offices, and for city beautification projects. We also have a cleaning/laundry fee which varies depending on unit, length of stay, and season.
Q.) Why do I have to pay a cleaning fee?
A.) Our housekeepers are a critical component of our quality assurance program and they professionally clean our vacation properties between every rental. They vacuum, dust, scrub, sanitize and do the laundry after each guest’s departure to ensure your home away from home is spotless when you arrive. In addition to standard housekeeping duties, our staff checks and stocks our list of basic amenities and required supplies. If you desire daily or occasional housekeeping during your stay, we can arrange the service for an extra fee.
Q.) Can I clean it myself, and get the cleaning fee refunded?
A.) No, for several reasons. First of all, We have spent years training our housekeepers to clean these places exactly how we want them cleaned and we have no idea what YOUR cleaning standards are. We would not have any way of knowing if you actually sanitized the surfaces or just wiped them with a wet paper towel. Also, how do we know if you are familiar with the correct products to use for cleaning travertine tile, granite counter-tops, stainless appliances, glass top stoves, etc. They have access to the supply storage and make sure all the supplies are refilled for the next guest. They also report to us on anything that is missing, damaged, needs to be replaced or repaired, when the carpet needs to be cleaned, or if the supply of washcloths has dwindled to just a couple. Lastly, you are on vacation and you shouldn’t be cleaning!
Q.) How do we get the keys to the property?
A.) All of our rentals currently have a lockbox on or near the door. We will email you detailed directions and instructions to the property a few days prior to your stay, which will include the code for the lockbox. Some properties may be keyless in which the lock on the door releases the deadbolt with the code entered.
Q.) Are linens provided?
A.)Yes, all linens including sheets, towels, and blankets are provided free of cost. All sheets are 300 – 1000 count, usually Egyptian cotton, and the bath towels are soft and fluffy. If your teenager is using acne medicine, please have them bring their own towel because the acne medicine bleaches our towels.
Q.) What do you stock your properties with?
A.) All our properties are fully furnished. Kitchens are equipped with dishes, cookware, flatware, glasses, standard appliances, aluminum foil, plastic wrap, coffee filters and basic spices. We also have laundry detergent and bounce sheets. You will also find a hair dryer, an iron, ironing board, laundry basket and an alarm clock. We provide linens, and indoor, towels, bath mats, 2 rolls of toilet paper per toilet, and paper towels.
Q.) Do you allow parties?
A.) Absolutely not. We want to make sure that everyone receives the privacy and quiet time they deserve. No one wants to be kept up until the wee hours of the morning or have music booming in the afternoon. Our properties are located in residential neighborhoods and are, in most cases, in close proximity to neighbors so please be aware of your actions and always be considerate of others. We want our neighbors to like the vacation rentals and not start a movement to ban them from the neighborhood. In addition, the New Braunfels City Council passed a 24 hour 50ft noise ordinance that allows for citations with fines for renter for disturbing the peace.
Q.) Why should we stay at a vacation rental versus staying at a hotel?
A.) Vacation rentals offer an excellent alternative to hotel family vacations. Hotel rooms are much smaller, and a family of four or more often will need to rent 2 or more hotel rooms just to accommodate everyone. In addition, they’ll have to go out to restaurants for every meal, possibly pay for parking, internet use and phone calls, which significantly increases the overall cost. Vacation rentals offer more value, more space, more amenities, and come with fully equipped kitchens for eating some or all meals at home. Entire families can stay under one roof or multiple families can stay together and split the cost. Vacation rentals are perfect for family vacations, reunions, weddings, and romantic getaways.
Q.) Do you allow pets?
A.) A few of our properties do allow pets, but some do not. Any additional cleaning or repair required due to the occupancy of the pet will be charged to the credit card on file for the reservation. If it is found there are more pets than agreed to at a property, or there are complaints from neighbors regarding excessive barking or nuisances caused by your pet, we will ask you to vacate the property immediately without a refund.
Q.) What type of payments do you accept?
A.) We accept Visa, MasterCard, American Express, mailed Checks, verified cashier checks, and wire transfers. You can either call us with your billing info or write the info on your rental agreement. You may opt to have us charge the balance automatically when it is due. Otherwise we will contact you when it is due to settle the balance. Balance is due 30 days prior to your arrival.
Q.) The property listing states sleeps 14, but I have 16 can I pay a fee for the extra people?
A.) Sorry, No, the county has established a maximum occupancy for each home is determined by the county regulations for short term vacation rentals, and septic requirements. No exceptions can be made , and any party exceeding this number can be evicted without a refund.
Q.) What are the boating regulations?
Q.) Can I rent a boat or jet ski?
A.) There are several marinas on the lake that rent pontoons, jet skis, and ski boats. Please see our Attractions page for more information.
Q.) Can we make a bon fire on the property or use the fireplace?
A.)You must have a fire pit provided by the owner, and/or written permission from us in order to have any fires on the land or in the fireplace. You are not allowed to bring one. All fires in fire pit are generally after 4pm..All wood must be bought locally for fire pit. NO home provides wood for the fire pit or allows it to be foraged from the property.
There may be a time/ weeks when No fires are allowed on the land in accordance with the Texas Counties fire bans. This does occur, so you must check with us upon check in to see if there are any fire bans in place. Even if there is a fire pit, you may not burn during a fire ban.
Q.) Where is the nearest hospital or emergency clinic or Vet?
244 Creekside Crossing
New Braunfels, Texas 78130
600 North Union Avenue
New Braunfels, Texas 78130
958 IH 35N
New Braunfels, TX 78130
280 N. Business 35, Suite 100
New Braunfels, Texas 78130
Q.)What needs to be done at time of checkout?
A.) First make sure your out of the home at the checkout time so that our housekeeping staff can prepare for the next guests arrival. Please make every effort to leave the home the way you found it and observe the following:
- Make sure you remove all of your belongings. We are not responsible for items left behind.
- Make sure you leave any items that belong in the house.
- Take garbage to the dump or to the on-site garbage containers in bags, but do not leave outside of the container. There will be deductions to the security deposit for trash left at the property. Note: some of our homes provide trash pickup for your convenience this only occurs once a week. The home owner pays for this service and we are limited to a handful of service providers at the Lake.
- Clean the grill.
- Wipe the refrigerator or oven of any drastic spills that may have occurred.
- Put furniture back the way you found it, including patio furniture.
The home and hot- tub will be cleaned and inspected after your stay.
Q.) Do your homes have high speed internet and wifi?
Some of our homes offer high speed service, and wifi, email us for that list or check the property listing pages.
The high speed is the best any home owner can do at this lake, it may not be as fast as a major city, but this is not the home owners fault.
Note: some of the homes are unable to obtain high speed, even if the owners would love to provide it due to their location on the lake.
Most mobile wifi hotspots also work most of our locations, if you travel with those. You must purchase for your computer before departure.