To: Whom it may concern:

First, let me start by saying this, what Mike and Melissa Cassel have delivered to our “Serenity Cove” vacation rental business goes far beyond Service and Support.  They have treated us as friends and our property as if it were their own property, at times going far beyond what other companies have offered in service.  I have seen the interaction with customers when situations were not going as planned and at times advertised, but their willingness to personalize the issue with a sympathetic yet professional approach is refreshing in today’s world of “Me First People” Mike and Melissa are fighters, as they fight for their customers and owners alike.  This is highly important as we are a Military Family who in most cases cannot attend to issues at the lake house, but with Mike and Melissa on the case, we have few worries. We are so satisfied with Mike and Melissa’s performance and trustworthiness; we plan on including them in our next business to be started in February 2015 in the San Antonio metroplex.

Thank you for attention.

Sincerely,

Col. Kop USAF, and D Hocker

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